Privacy Policy

Effective Date: April 16, 2026

This Privacy Policy explains how Hometown Restoration Services ("Company," "we," "us," or "our") collects, uses, stores, and protects information when you interact with hometownrestorationservices.com, submit website forms, or subscribe to email updates. This policy applies to website visitors across the United States and is intended to provide clear, practical transparency.

1. Information We Collect

We collect information directly from you when you submit forms on our website. This may include full name, email address, state, service category interest, project notes, communication preferences, and feedback provided through subscription or contact forms. We do not require phone numbers or physical addresses through website forms.

We may also collect technical usage information automatically, including browser type, device characteristics, referral source, pages viewed, session timing, and interaction patterns used to improve website performance and content clarity.

2. How We Use Information

Collected data may be used to:

• Respond to consultation and information requests.
• Deliver educational email content to subscribers.
• Process unsubscribe and preference updates.
• Improve service category guidance and website usability.
• Support operational security and abuse prevention.
• Meet legal obligations and resolve policy-related requests.

We use the minimum practical information required to fulfill each communication purpose and avoid collecting unnecessary personal details.

3. Legal Basis for Processing

Depending on the context, we process personal information based on your consent (such as email subscription), legitimate interests (such as improving content relevance and site safety), and compliance obligations (such as maintaining records when legally required). You can withdraw consent-based participation, including marketing emails, at any time.

4. Email Subscription and Unsubscribe Handling

When you subscribe, your email and preference details are used to send home improvement updates, restoration planning insights, and product category guidance. We maintain unsubscribe pathways and honor validated requests as quickly as reasonably possible. Operational delays may occur for messages already queued before preference updates are processed.

We may retain limited records of subscribe/unsubscribe actions to demonstrate compliance, prevent misuse, and maintain communication integrity.

5. Cookies and Similar Technologies

This website may use essential and performance-related technologies to understand usage trends, improve page speed, and enhance session reliability. These tools do not intentionally collect sensitive personal data through public forms. Browser controls may allow you to limit certain tracking behaviors, although disabling some features may impact site functionality.

6. Data Sharing and Disclosure

We do not sell personal data. We may share limited information with trusted service providers that support website hosting, analytics, security operations, and email processing. Such providers are expected to handle data according to confidentiality and security obligations.

We may disclose information when required by law, legal process, or to protect rights, safety, and operational integrity of our business, users, and systems.

7. Data Retention Practices

We retain submitted information only for as long as reasonably needed for communication handling, preference management, compliance obligations, and operational recordkeeping. Retention periods may differ by data category, legal requirement, and unresolved inquiries.

8. Data Security Measures

We use administrative and technical safeguards intended to protect submitted information from unauthorized access, disclosure, misuse, or alteration. No digital platform can guarantee absolute security. Users should avoid submitting highly sensitive information through public website forms unless specifically requested through secure channels.

9. Children's Privacy

This website is intended for adults engaged in home improvement and property planning decisions. We do not knowingly collect personal information from children under applicable legal age thresholds. If we learn such data has been submitted inadvertently, we will take reasonable steps to delete it.

10. Your Privacy Rights

Depending on your U.S. state of residence and applicable laws, you may have rights to request access, correction, deletion, or limitation of certain personal information. You may also request details on how your data is used. To exercise available rights, use the Contact Us page form and clearly describe your request.

We may need to verify identity before completing rights-based requests to protect user data from unauthorized access attempts.

11. Third-Party Content and External Links

Our website may reference or embed externally hosted visual media for informational presentation. Third-party resources operate under their own privacy and usage terms. We are not responsible for third-party data practices once you access external domains.

12. International Access

This website is oriented toward U.S.-based home improvement audiences. If accessed from outside the United States, you understand your information may be processed according to U.S.-based infrastructure and legal frameworks.

13. Changes to This Privacy Policy

We may update this policy to reflect legal developments, technical changes, or adjustments to operational practices. Updated versions are effective when posted on this page, with the effective date revised accordingly. Continued use of the website after updates indicates acknowledgement of revised policy terms.

14. Contact for Privacy Questions

If you have questions about this Privacy Policy, data handling practices, or privacy-related requests, please use our Contact Us form and include clear details so we can respond appropriately.